Now Hiring - Client Operations Co-ordinator

Based in Melbourne CBD, this role is for a junior client manager who loves getting shit done, improving processes and helping clients to grow their brand.

About Us...

You would be working for Social Star with all of our awesome clients. We are very motivated to make a difference in people's lives and it needs to be one of your passions too.

We genuinely love what we do and we want someone who has the same high value on work and serving clients. It would be handy if you like Friday drinks, going to business events, hanging with our clients, meeting new people and good coffee.

About the role...

The role is pretty flexible. Work from the office, work from home at times, it's not about time, it's about outcomes. We want you to work with our awesome Personal Brand Consultants to help them build our clients brands. You will take responsibility for coordinating the behind the scenes elements of our e-ttraction process.

We will teach you about branding, social media, sales, marketing, Xero, Squarespace, HubSpot, Go Daddy, LinkedIn, podcasting, blogging and more. You will leave a social star! Many of our staff go on to run their own agencies.

What we need is someone dedicated, reliable and prepared to go the extra mile for the business and our clients. From overseas and need a Visa, sure we can discuss. Haven't much experience, no problem. Don't really want to be responsible for your efforts and work hard - big problem.

Full training is provided and we will invest in you if you invest in us.

How to get hired...

Your measure will be based on your attitude and results. This will be measured in how delighted our clients are with you.

Salary will be on a contract with payment per performance. We want a self-starter that will be able to learn, follow and improve the current processes. You will be responsible for this area of the business.

Next steps...

To see what we are like check our Social Star websiteAndrew Ford's website and my podcast for a feel of the people you will work with. Also, check out Social Star University for our methodology.

Other benefits of working for Social Star is that we will build your personal brand in your career including a personal website, LinkedIn, professional photo shoot and more. When you leave in a few years you will be in e-ttractive and in demand!

To apply click here and send me a message of why you want to job, what you think makes you the best candidate and a link to your LinkedIn profile.

Best of luck!!

PS we do cool stuff like this...

Why teach? The three things I learnt from my students this semester

Each Wednesday night this year I rushed off after work to teach a room full of uni students whose main ambition was not to do an exam and finish their degree with as little effort as possible. Little did they know that my mission was to be an intervention to their status quo and shock them into the reality of life outside of the protective University walls!

Andrew Ford, Social Star, Monash University

 

It's not easy to do this extra gig, but I fully believe it's worthwhile. I sure don't shlep myself to the outer suburbs and back again at night, when I could be finishing work, going to the gym or god forbid having a drink with friends for nothing. I definitely get something out of it (...and it's sure not for the pay...), so what's the juice?

Many people consider doing some part-time lecturing so before you sign up have a read of my insights into the three main benefits of teaching.

1) Great Contacts

Teaching at University has been a passion of mine since I finished my Masters of Entrepreneurship at Swinburne way back in 2010. I was invited to teach in the Masters of Marketing program to add a dose of reality to the student's theory as I was running all sorts of cool marketing programs at Sensis. Check out the Paint Party story!

One of the benefits was that's where I met Lynn, my partner at Social Star, and one of my closest friend which was a great bonus! We kept in touch for many years after uni as friends and 2014 she joined the company and has been our greatest asset for the last four years.

I have also picked up many clients from mature age students and their referrals.

2) It helps your Career

I believe teaching, like most careers, is a calling. You either love it or hate it. I love it. I think it's the chance to influence someone's life for the better that gives me the buzz or perhaps it's just my ego inflation from standing at the front of the room :) Either way, I enjoy the experience so take the opportunity when I have time.

This year I was invited to co-teach a very cool subject called Career Dynamics at Monash Caulfield. It's the first subject I have heard of that is an elective for the entire school and fully focussed on getting students a job when they graduate. Of course, I encouraged them to #BYOB but that's another story!

The benefit for my company is I got to test out my personal branding strategies on a group of students to see if I could engage them. Much harder than my usual clients who seek me out - great learning! Now I am applying some new techniques to make branding even easier for our clients at Social Star.

3) It Builds Your Character

Each week when I get off the train from teaching uni at Monash Caulfield, I am confronted by the frustrating sound of chillout music, sights of people drinking cold beers and smells of freshly cooked burgers and fries. Damn you, whoever put a bar along the fenceline of that platform 10!

When the weather is fine, of course, I would rather be having a few beers with mates, but I chose to help others instead because I fully believe that doing something for others, above your own needs, builds character. This isn't something business people discuss as much these days, but if you look to the leadership of the last century where your word was your credibility, you gave back because it was the right thing to do and you stood up for what was right - I feel a lack of charcter in many of our leaders.

Teaching this group of students isn't going to change the world, but if I change one of their worlds then it's all worthwhile. Just maybe I will make up for all the bad stuff I have done!

Hope you enjoyed the blog,

Andrew

P.S. If you haven't checked out my new podcast have a listen to my personal journey here.

Want to Build Your Own Business? Take a 'boliday' by yourself.

I recently returned from a quick 'holiday' in beautiful Phuket, Thailand. During my six days in Kamala beach, I discovered a few things about myself and my business that might be handy for those working on their own corporate escape. Here are my top three takeaways.

Andrew Ford, Social star, BYOB

 

The reason I put 'holidays' in parenthesis is that it's not really a holiday, it's a boliday. A business holiday. I go by myself to work on my business plan for the next year. I see some sights, swim, drink too many beers, but overall I am 'working' about 5-6 hours a day. It's a bit lonely at times, you get a few funny looks having your laptop at breakfast, but that's the point - to get away where there are no distractions and let your brain work out what's next on the journey. I have had a few of these and have a few tips for people wanting to try one. Hope they help.

Tip 1 - Actually Get Away

The first problem to overcome is actually getting away in the first place. I'm sure it sounds nice, but how does a small business operator even get away in the first place? Between partners, kids activities, business commitments and of course the cost I know many small business owners who would never consider taking a holiday by themselves - ever. I tend to work a lot and don't take many breaks so I have to have a system in place for me to take regular bolidays.

The system for me is to be in a travel club where I pay a small amount each month which gives me points towards a holiday. It's a package deal so you have to go somewhere nice and actually be on a holiday. The points expire so I use it or loose it! Great motivation to book a trip. By the time you get to the boliday, it's mostly paid for so the money excuse is gone too. This trip, I used my frequent flyer points for flights and the package part cost me $250 for 6 days.

So tip 1 is set up a system to ensure that once a year you take a boliday alone to work on your business.

Tip 2 - Set Intentions

Before I left for Thailand I already knew what I wanted to get done. My first book 'Creating a Powerful Brand' (written in Bali a few years ago on my first boliday) has been out a few years and I have a bunch more material I want to share. So time for book number two. The problem was I was so busy with work and kids, that I wasn't clear on what it should be about. I needed some space to reflect before I committed a year of work on that project.

Day one of being in Thailand, I sat by the pool with my notebook and wrote my intentions. I had to finish a few work and University items before I could focus, I wanted to read Daniel's Priestley's book 24 Assets to stimulate my thinking, prepare for two courses I was running and get my book plan done. I also checked in with my team and ensured the business was all okie dokie.

This might now sound like a holiday, it isn't. It's a boliday. The benefit is that after work instead of the long commute home to cook dinner, do the washing and do emails in front of the TV. I would walk down this beach (see drool photo above) and have a $10 pad thai on the beach with sand in my toes and a few beers. Not so bad after all.

The tip is to be clear about what you want at the end and write it down, review regularly and take the actions.

Tip 3 - Your Brain Will do the Work

Day one of a boliday I am always a bit anxious. I try to get clarity, I force myself to relax and will my ideas to come. Doesn't work.

This trip, I just did the work I had to get done first. This helped my brain relax as I knew once it was completed I could genuinely relax. I put myself into a relaxing environment by the pool, had a few drinks if I felt like it, read some of my book, did some exercise and cruised. It's amazing how many hours there are in the day once you take all other distractions away.

After a few days of 5-6 hours work on my stuff, I started to unwind and let my brain think about the future. It's funny how when you set an intention, your brain just starts working on it all the time without you even knowing. Then you're at Phi Phi island enjoying the sun, taking selfies and you get a moment of clarity about your book - awesome!

The tip here is, you can't make it happen, you have to set the focus and let it happen.

Conclusion

Boliday's are not for everyone, but for those considering starting your own business, I highly recommend it to get some clarity. If you have any other tips on your annual routines to plan your year, love to hear them!

P.S. My next book & podcast is all about Being Your Own Boss #BYOB coming soon!

----------------------

Like this blog? Check out some others I think you would like on my website. Here is one on my Vietnam trip.

Keep your URL domain privacy high, avoid the annoying cold calls

If you have purchased a website domain or Unique Record Locator (URL), you might have had a bunch of calls from well meaning, but ultimately annoying companies trying to sell you websites. Here's the simple way to stop it.

When you purchase the domain with Go Daddy, our preferred supplier, they try to upgrade you to their 'Privacy Protection' for $7.99 a year or business production for $21.99 per year. What this does is replace your contact details with Go Daddy's so spammers can't call you. 

Surely, this should be free, but we live in a commercial world and privacy comes at a cost. I personally, don't pay as I feel like it's extortion of a sort and just don't answer unknown calls for a week after buying a URL or another strategy is putting in a phone number that will not disturb you i.e. reception.

However, if you are more concerned with your privacy take this option for year one and save your time.

Hope that helps!

Andy

PS If you have another provider or different idea please share below.

Tip 10 - Leverage Your Brand With Paid Advertising

Doing paid marketing, such as Google Adwords or Facebook ads, are not as effective as activities to build your brand leading to a referral. However, there is room for both in an effective marketing strategy for your small business so let’s review how to use them both in a campaign. 

Why are referrals?

Most small businesses rely on referrals for their new business. If you do a good job you will get clients recommending you to others, and these referrals are the best marketing you can ever get. They convert from an inquiry at between 50-80% and cost next to nothing! However, the way referrals work has massively changed over the last few years and those that haven't caught onto this change are at risk of being overtaken by their competitors.

This was highlighted to me recently when I had a call from a potential new client. Let’s call this new potential client “James”. James has been running his family physio business and been losing business to competitors steadily over the last few years. In fact, it was so bad, James was considering retiring after 25 years in the same location. 

The issue was when a prospect Googled the business, you couldn't find him. There were many competitors within 1km of their location, you couldn't find James. It turns out he didn't have a website, social media or any digital presence! Wow. So even with a great reputation, 25 years’ experience in the same area and a shop front, James couldn't get enough new clients. James was losing business to competitors who had a stronger digital presence. 

Therefore, when a client referred a friend to James and they tried to find him, they couldn't and would move on. Even if they found him, he didn't seem credible with his current profile and lacked a clear way for a client to buy from him. Fixing the 'findability' issues was his top priority, but then he needed to build his online trust quotient and create a clear sales path. This all takes time so paid marketing can be very useful to fill the gap.

Paid marketing 

Paid marketing is great for instant traffic, but it is a lower quality investment than branding because as soon as you stop paying, you stop getting the results. With branding, it builds over time into an asset.

The first thing to decide about paid marketing is which platform will suit your situation the best. There are many options but Google Adwords and Facebook ads are the most popular and easiest to use. The type of product and target client should easily distinguish between these two.

The second action is to choose one category for your campaign. You can't target everyone you choosing a very niche area is always best for your ROI. Make sure your using the language of your customer, not what you think they type into the search box.

After working in digital marketing for 15 years I have seen some massive waste of money from companies, big and small, in paid marketing. One very large, blue IT company I worked for liked to spend all its Google search engine marketing (SEM) budget on buying ads for their product names. Every code number and product - there were hundreds. The issue with this strategy is they were already getting the organic SEO link right under the ad. Therefore, the person searching was getting the paid link and the organic link, and if they click the paid link it costs the company money which they could have been getting for free.

The lesson here is to focus your spend on what you are not getting organically. So that's not your business name as you should get that naturally. Better to focus on your customer's problems as they describe them. Focus instead on what “term” or “type of information” your prospect would search for before they know your name or product. 

The last part is to decide the spend you want to invest. Use a realistic conversion rate such as the 4x 10s. That means if you want 10x sales, you need 100x hot prospects, 1,000x warm leads and 10,000 hits to your sales page. If the cost of getting 10,000 people to your sales page is higher than 10x sales, it's probably easier to ask your current clients for a referral.

This is the last in my 10x digital tips, I hope you got some value and if you missed some of them you can download them all free in one convenient eBook here.

Best of luck building your brand and business and subscribe to be part of my next content adventure a Podcast!!

Andy

P.S. If you want to chat regarding your personal brand just set up a call and I will give you some free tips for building your online assets.

Tip 9 - Email Segmentation For Effective Communications

Once a prospect enters your digital ecosystem and gives you their email address, what's next?

Do you have a plan to build a relationship with them? Many businesses, when they first start out, don't have an email plan to nurture prospects through the buying process and beyond. The first step is to segment your buyers into personas and have different email lists.

An email address is a sign of trust and should be treated with respect and consideration. What did you promise the prospect to get the email address with your call to actions (CTA)? If it was advice on a specific topic, ensure you provide that value to them. The fastest way to get them to move along the buying journey is to give them useful information to solve their problem. Not easy when you don't know them yet, so here are some tips to get you started.

Email segmentation process

The first step is to create buyer personas for each of the groups you are targeting. These personas are attributes that make these prospects different from other people but similar enough to be grouped together. It could be demographic (age, income, location etc), or psychographic (beliefs and behaviours) depending on your business. Once you have these attributes, think of your perfect client in this group. Give them a name and specifically define what their problem is, what solutions they are looking for and what would make them buy from you. Then when writing and planning your marketing content, visualise this person in your mind and ensure it would be useful and motivational for them.

Next, we create the content to catch their attention and drive them to our website to progress their buyer's journey with our effective CTAs. Once they have submitted their email address on our website, where does it take them? You will need an email program to capture the content and send out your communications from.

Email groups

Segment your email list into groups will increase your open and conversion rates. The goal is to send the right, related and useful information to the right person at the right time. Easier said than done!

Start with a list for prospects for each product you are selling. This list you will digitally nurture them with useful information about their problem to help them take the next step in the buying process. If your products all relate to the one client problem this can be one list.

The second list is for clients that are in the consideration phase of the buying cycle. These clients have opted into your sales process and want to know more, so give it to them! Invite them to your events, offer them a free phone consultation, invite them to get a copy of your book etc

The next list is the client list. These are active clients that you are working with and want to keep up to date with your business developments. New products, functions, changes of staff and useful updates to their products etc

The final list is the completed clients. They have finished the buying process and can be great referrals for new business. Depending on your situation, you might want to keep them up to date with your business and product offerings or delight them with surprises and special offers from time to time.

By segmenting your database into different groups, you will be closer to making your mass communications more personal and relevant to your prospects.

Cheers Andrew

P.S I'm hosting Tim Dwyer, CEO Shirlaw's and Dent Coach, for a special event for small business owners. It will be a deep dive into how to develop deeper foundations in your small business by understanding and managing your time more effectively so you can build more capability and capacity. Social Star clients are welcome to join and receive a 2 for 1 ticket. Click here for more details.

Tip 8 - Create A Clear Call-To-Action (CTA) For Your Personal Or Business Brand

When a prospect visits your website or social media, what do you want them to do?

Is it clear to them what the next step in the process is? Does it help them or just you? A great call to action (CTA) should be clear, logical and help the right people move forward in your sales process because it’s of value to them. This applies equally to small businesses as it does for job seekers.

For example, if you are a graphic designer and are looking for a job, LinkedIn will be the first place a recruiter or hiring manager will check you out. We have already discussed the importance of LinkedIn to demonstrate your expertise. However, with a visual or creative industry, you will be expected to show examples of your work. It will be useful to direct them to either your personal website, Pinterest or Instagram. Do this with discrete CTAs in your profile summary, work history and also in the blogs you write, you can gently direct them to learn more about you and impress them with your work.

Different types of CTAs

CTA’s come in many shapes and sizes to suit different circumstances. The type of CTA you use will depend on whom you are targeting, your clients’ needs and your sales process. It also varies on where the CTA is featured such as email, websites, blogs, social media and so forth. We will explore some of the different usage situations, and give a few recommendations, but remember there is no perfect solution. Your CTA should feel natural to you and your client, don’t force them down a direction. Guide them and let them buy.

Examples of CTAs:

  • Blogs: if you are a blogger there are many great ways to create effective CTAs. The most common one is at the bottom of the blog, where you insert a clearly labelled button with the next step such as ‘join us’ referring to an email subscription or whatever is the next step or desired action in your process. (See example here) You can also embed hotlinks to your website when you reference your company or experience. The other popular CTA is at the end of the blog, after the salutation, in the P.S. section. This feels like a special message just for the reader and receives more clicks than any other link.

  • Social Posts: Lovers of Facebook and Instagram will be producing regular posts containing pictures, hashtags and messages to grab attention. But where are you sending them? It’s great to get them to your page, but even better to offer links to your landing pages or your website for more quality information. Often people do all the hard work to get the attention and interest but lack the crucial step of getting the prospect to the next stage in the buying process with a CTA.

  • Websites: The goal of a website is to take an interested client to the next step in the buying process towards a sale. That could be a phone call, collect an email address or fill in a qualification form. To do that you have to insert effective CTA buttons and links that are tempting for the prospect to click on. Think about what the client needs in the interest stage of the buying process. Would an eBook, a video or checklist be helpful? All of these can be offered in return for collecting an email address or to build engagement in your CTA.

Effective CTAs are an essential part of the marketing process for your business or job search. It helps people to know what the next step in the process is and provides them useful information to build your relationship with your prospects.

Regards Andrew

P.S. If you are looking to boost your career or business in 2017, download our “E-ttractive Personal Brand Calculator” to measure how e-ttractive your current personal brand is and how to improve it.

Personal Branding Tip 7 - Getting Prospects To Connect With You Online

One of the most common and overlooked mistakes that we see from clients is not displaying their contact details online or having outdated or incorrect information. 

It’s a simple mistake due to lack of care and attention to their profiles but has big ramifications for their lead generation and revenue lines. Making it hard for prospects to contact you - find your phone number and email address online - is pretty simple to fix so read on to see how best to do it. 

Fix your contact information

Imagine you have worked hard to get your name, your business and products on the front page of Google, a prospect clicks through to read about you, loves your brand and wants to call you, but can't - what a waste! 

It's a simple problem to fix, but many people don't think about it or check their digital assets regularly enough. Follow this simple 5 step process to complete a thorough review.

Step 1: Start with a review of all your online sites. Google yourself to make sure that you don't miss any you are mentioned on. Review the first 3 pages of your name in list view AND image view. Images are based on a different algorithm so you will find any sites you forgot about, especially that pesky MySpace that still pops up once in awhile. Make a list of them and check them off systematically. 

Here are some of the biggest sites and tips for each:

  • Google Business listing: make sure the address is up to date, it has the correct business hours, a photo of your office, phone number and website.

  • Personal LinkedIn Profile: update your contact details under the Contact tab, on the right-hand side of the screen. Check your email address, is it your business one? If you are looking for a new job perhaps you want to use your personal email instead. The same applies to your contact number, do you want your office number or your mobile, it's your choice. And make sure you take advantage of the three website links by pointing people to your personal website, business website and your best social media sites. Also place your details at the end of your biography and in any current roles you have. (For more on LinkedIn get our free eBook here)

  • Facebook: make sure you include your website and contact details on both your personal and business accounts.

  • Twitter: make sure your profile is pointing to the correct website.

Step 2: Write down the preferred contact information you want people to find. This might differ if you have multiple businesses or between business and personal social media. Ensure you create a clear path for customers to follow from your social media to website assets, to yourself or team to complete the sale. If they want to buy, don't make it hard for them!

Note: In most social media sites there is a place for you to put a URL, email and phone number. Make sure this on your business and personal media. Why put it on your personal social? Two reasons, friends often become clients or refer others to you and secondly, personal social still appears in Google search results so prospects might see these sites and you can direct them to your business website. If you don’t tell them where to go, they might just find someone else.

Step 3: Give people multiple options. Just because you like people to call you doesn't mean they like to talk on the phone. Some like to email or instant message. Have multiple ways of connecting to you.

Step 4: Put your details in multiple places. As with the LinkedIn example, don't make clients search for your contact information, put it in multiple places so when they have the urge to contact you the information is right there.

Step 5: Ensure that your website has plenty of contact options. The basics are to have the company phone number, address, email address on the front page of your website. Where you put it will depend on your business and sales process. However, as a general guide, the top right of the screen is a great place and again in the footer. 

Put a contact tab in the header as people are used to having that link there, so don't be tricky and put it somewhere hard to find. If it is in the header it appears on each page so if they like a blog or particular piece of contact they can always contact you.

If you have a team, ensure their individual contact information (and links to social media) is under their photo and bios. It shows a sense of openness and confidence to give access to people on your website.

How much information to put online?

One challenge of putting all of your contact information online is that everyone can easily access you, whether you like it or not. We believe the benefits of being contactable, outweigh the detraction. That said, in some industries, it might not be appropriate to put your mobile phone number on your website, or your personal email address on your Facebook page. Each profession has it's own nuances so use your discretion, but make your decisions intentionally, not just by accident.

I hope you found this blog useful and stay tuned for next week when we will discuss effective calls to action in your content.

Regards, Andrew

P.S. If you are looking to boost your career or business in 2017, come along to our Make Your Passion Your Careerevent Monday 17th July 2017- 6:00 Pm to 9:00pm

Make Your Passion, Your Profession!

Because our last "Date night with your Career" event in March was such a great success, we are bringing it back! Have a drink and chat with like-minded people and learn how to transform your career into one you are more passionate about.

This time, the theme is:

Make Your Passion, Your Profession! How to turn your big idea into a real business. One that you love running AND makes money.

Monday 17th July 2017- 6:00 pm to 9:00pm

Who Should Attend?

  • Professionals with a burning business idea wanting to understand the process to get it off the ground as a side hustle or full time business

  • Business owners looking to launch a new idea in their existing businesses 

  • Career workers wanting to understand and prepare themselves for the future of work in the digital economy

Why Join us & What to expect?

  • Get practical advice on how to search for a meaningful career that you are truly passionate and care about

  • Get Tips & tricks from experts in personal branding and recruitment

  • Meet like-minded mature professionals who have start their own passion businesses

  • Learn what the next trend in personal branding is and why you should be building your brand assets now

  • Find out how to do what you love and get paid what you deserve

  • Get insights into the future of careers in the next five years, global trends in employment and entrepreneurship 

  • Hear from people who have moved from a job to a career they love

  • Inspiring stories of Business Owners & Entrepreneurs and the process they followed to find their 'passion-career' and build up their businesses to replace their work income

If you are looking for a change in your career invest some time in you - Check it out here.

Personal Brand Tip 5: Build A Website That Performs To Get More Referrals

As discussed in the last blog, if a referral comes to you from a client or associate, it’s likely to be based on your name or your business name, so you need Google to find your site for that specific search term. But that is only half the battle. Once a client finds and visit your site, it’s important they get the information they need to move to the next step and take the action you want.

Here are some tips on how to build a website that can be found in Google for your three key searches: your name, business name and niche and what to do when they get there.

The focus on each of these three sites will depend on whether you are working for someone else or have your own business. The idea is that you will appear for all three regardless. However the focus will be on your personal website if you are working for others, and your business website if you run your own company.

If you already have a website, check its quality by running it through a website grader.

We recommend Hubspot website grader as it gives you an overall score and a good breakdown of each important categories with recommendations to resolve the issues, plus it’s free. Google also has some great free tools here - Google tools 

Build an effective website - SEO tips

Before we rush off to build a new website, let’s see how your current websites are performing. Google your name, business name and niche to see how many times you show up on the front page of Google? The goal is to show up number one for all three, but also to have at least 50% of the other links pointing back to your brand. If you can also get the Google plus (G+) advertisement on the right of the search results, that’s perfection!

That type of search dominance takes time and effort. The best place to start is to have a website dedicated to each of the three search terms. You may think it’s overkill to have three different websites, instead of one that includes all?

Below is the logic in our strategy.

  • The URL matters

Google appreciates having a website dedicated to one specific topic. When the URL is an exact match for the search term it is likely to get the first link in a search result. Therefore if your company name is Social Star but you want to be found for Andrew Ford and e-ttraction, it is less likely these will show up. You can see the relevance of the search results as Google bolds these terms in the results URLs.

  • Choice of software

The choice of software or platform in which you build your site will matter. The more the code matches Google's criteria, the more likely it will show up in the results. There are many choices with the popular ones being Wordpress, Squarespace, Wix, Weebly and others. They all have benefits and challenges. We recommend Squarespace because it provides high-quality code, great SEO and makes it really easy to build a website. With no code to worry about, your focus goes into the quality of your content, not the technology. It also has the benefit of being easier for your to update the content yourself, faster to get to market and cheaper than other software.

  • Regular content

One of the best ways to get your website loved by Google is to provide high quality and relevant content for your target audience. This provides four big SEO wins: it updates your website regularly, provides long tail search terms for your customer's searches, gives people a reason to come to your site and provides backlinks to others websites. Content really is the best way to improve your website SEO so get blogging!

The issue with building great websites is that there are no standards for business people to follow. There is so much conflicting information out there and opinions, it’s hard to know whom to trust. My advice is to start with a marketing and sales strategy for your specific career, market and business. Then decide on a budget and priority for the websites and get a referral to find someone to assist you.

Best of luck and visit our website for more free guides on website and SEO.

P.S. If you are looking to boost your career or business in 2017, download our “E-ttractive Personal Brand Calculator” to measure how e-ttractive your current brand is and how to improve it.

e-ttraction: Podcast interview with Davis Mutabwa - The Entrepreneurial Dream

The Business Generals Podcast - Helping You Maximize Your Entrepreneurial Dreams - 5 Days a Week

Davis Mutabwa, podcast with Andrew Ford

 

I recorded this podcast with one of my previous students of the Launch in 12 weeks program, the amazing Davis. Accountant, family man and a very authentic guy. As he says...

"Andrew is the founder of Social Star, a personal brand marketing agency specializing in building online brands for individuals and businesses in order to e-ttract more career and business opportunities."

Check it out on iTunes here or his website here

 

Personal Brand Tip 6 - Using Your Personal Social Media For Your Business & Career Benefit

When you are starting out in small business or in a service-based industry where the product you sell is your time and advice, you are the main attractor of new clients. Like it or not, people want to know about the person delivering the service, not just about the product and price. They care just as much about your personality as your qualifications. Who you are and what you stand for is important in the age of digital transparency. More and more, prospects want to dig behind the business facade to really see who is running the operation. The more you show them, the more they can trust you and the more likely they will buy from you.

Social media is a great forum to showcase various parts of your life that you are comfortable sharing. I’m not talking about super personal matters you wouldn’t want to share online, I’m talking about your hobbies and activities that showcase your character, personality and values.

What to share online?

There are two parameters that you need to review which will assist you in deciding what to share online.

The first is the formality of the industry. The more formal, the less personal content, the less formal the more personal content.

The second element is how open you are to sharing yourself online. Rank both of these on a scale of 1-10 and this will assist you in deciding what you are comfortable sharing and what is appropriate in for your clients. Use the graphic below to help your choices.

  • Informal industries

Think about the small talk you have with prospects when you first met them. You ask about their weekend, where they grew up, their family, holidays they have had, sports teams they follow, causes they are interested in. All of these chats are a way to establish rapport and build some bridges before you talk business. Forming trust with another person hasn’t changed, but the medium has. 

In today's digital world, prospects can easily find your information, see your activities and hobby through your Facebook and Instagram before meeting you. Chances are they are more likely to like you and do business with you if you share a common activity or hobby. Seeing your activities over time also makes them feel like they know you, just like when we talk about celebrities like we know and understand them despite having never met them. That’s why big companies hire people like George Clooney to advertise coffee because we like and trust him through repeated exposure to his brand.

A previous client of ours was a sales manager for high-end software that is looking for new prospects. He didn’t have a presence on social media and was finding it tough to break into new industries. After reviewing his personality and values, we realised that he is most passionate about surfing. He goes every weekend and loves talking about it. We suggest he uses that hobby for business and joins Surfers in Suits - a networking group for business people who surf. He attends and has an amazing time. Not only does he get to talk surfing with equally passionate people, they want to do business with him because they have a shared passion. Now when prospecting online, he can use his surfing credibility to link up with others who share his interest.

  • Formal Industries

If you don’t like sharing non-business content and your industry is very formal, another way to use social media is to focus on blogging on your industry using LinkedIn Publishing. By writing longer articles about your experience in the industry, your beliefs on certain topics and sharing your opinions, you start to reveal what you are like to deal with to your prospects.

You are not revealing the social side of your personality, more your character and knowledge. Over time people will get to know your style and resonate and agree with your opinions or not. Building rapport and trust which has the dual benefits of speeding up the sales process and disqualifying non-matching clients who wouldn't buy from you once you met. It's simply more efficient. 

I’m sure you can see the benefits of warming up cold prospects with your online content before they start the sales process with you. But what happens if you have staff? This is the biggest untapped resource in business. Staff all have friends and networks that could benefit your business and they are the best people to recommend your services. If you support them in building their own personal brands and sharing appropriate content, you can save huge amounts from your marketing budget. The key is to ensure it is a win for the staff member, their friends and the business.

P.S. If you are looking to boost your career or business in 2017, download our “E-ttractive Personal Brand Calculator” to measure how e-ttractive your current brand is and how to improve it.

Personal Branding Tip 4: Get Found For Your Niche Job, Product Or Service

In previous blogs, we have discussed the importance of referrals. Having clients and friends recommend you by name will lead to the best jobs and clients. In this process, being found for your name and business name is the best use of your marketing time and money. However, there are many cases where referrals are not enough to give you the e-ttraction you need. You may have moved to a new country, be just out of university or changing industries. In these cases your name and company won't be enough, you will need prospects to find you for your service. Being found for what you do is a whole different marketing approach. This blog will help you identify your niche and give you some strategies of how to be found for it.

Company niche

If you are running your own small business, the methodology is the same. Think about what problem are you solving for the customer, and what value can you create for them. This isn’t the product you sell, but the solution. An old marketing adage is people don’t buy a drill, they buy a hole. If you really understand your customer's pain, it is a lot easier to create a product that solves his problem and marketing that will grab their attention.

The niche solution you provide needs to be super specific. To ensure you have it clear in your mind, follow this simple process. Start by writing a description of your target client. Picture them as a single person and detail their habits, behaviours, demographics, lifestyle and problems. In a job situation, this is the person hiring you. For a business, it’s your preferred client.  Then write the way you can solve their problem with the skills you have and also why they would get you to solve that problem.

Let’s take an example of a real estate agency. You open in a new area and need to stand out amongst the many other competitors in the area. It is an affluent area and so you define the target client as Mary the mum. She is educated, 42, with 2 children at private school, works part time in a corporate role and very savvy. In this household, she makes the decisions and demands quality service. Mary is wary of salespeople and doesn’t trust agents easily. You decide your niche will be providing advice and education to Mary and her friends to achieve word of mouth marketing. Your business runs monthly sessions in their homes to educate them on property investing and portfolio management. Over time you establish trust with Mary and her friends and receive many referrals for house listings because of this relationship.

Job niche

The first step is to establish what exactly is your niche. If you are reading this to boost your career, a niche is a specific job you are looking to do. It is the service you are providing to the company who is employing you to solve their problem. It is important to realise that the value you provide to the business isn’t in your job title or even your skills, it is based upon what value you can provide to their customers which they can turn into revenue. When you begin to change your mindset to the employees' problems you can solve with your skills, rather than your own, you begin to open up a whole range of new career opportunities, some of which you might not have even thought of. These are the sort of roles that are created around you, rather than you apply with 1,000 other people.

Let’s use an example to clarify this process. Jim has been working in mining all his life and at 60 is looking for a final senior role for a few years in a large manufacturing or mining company reporting to the CEO. Jim would create a buyer persona for the CEO he most wants to work for. ‘Chris the CEO of X Mining is a 45-year-old first time CEO who has been an executive in a similar company for 10 years. He is a bit nervous taking on such responsibilities at his relatively young age, but has confidence in his abilities and know’s his MBA will help him navigate the role. His problem is he is new to this industry and hasn’t had any hands on experience so understanding the nuances of the business is tricky so he is advertising for a COO with industry experience.’ Jim knows that his hands-on experience and personal contacts in this specific industry will be of huge benefit to Chris. Now Jim just needs to look for changes in his industry where the CEO requires a more experienced mentor. 

Marketing your niche

Once you have clearly identified your niche, you need to market it in the same ways that you market your personal brand and your business brand. On your social media and website, you need to talk to your target person in the language you use. Highlighting the problem you solve, your solutions and your strengths. Then you need to take action. Connect to your target market in LinkedIn, write content that is useful to them on your blog, share articles that would interest them and answer their questions. Help them solve their problem and they will reciprocate with referrals for your niche.

Google will also look after you if you have a clearly defined niche. In the real estate example, if you were writing about your specific workshops for mums in a particular suburb a search for that would easily find your website. Google is looking for the best match to a search query and a lot of searches are very specific. You can be found for your generic service ‘Real Estate Agent Kew’ with the other competitors or try the niche process and be found for ‘Free Property investment seminars for mums in Kew’, and be the only result.

P.S. If you are looking to boost your career or business in 2017, download our LinkedIn eBook here.

Now Hiring - Client Aquisition Role

Based in Melbourne CBD, this role is for a junior sales professional who loves chatting on the phone, social media and events. (who doesn't right...)

About Us...

You would be working at Social Star on the Dent Globalaccount. Two awesome small global business that are passionate about what we do and very motivated to make a difference in people's lives.

We genuinely love what we do and we want someone who has the same high value on work and serving clients. It would be handy if you like Friday drinks, going to business events, social media, Gami, meeting new people and good coffee.

About the role...

The role is primarily phone-based talking to people who have bought our books, listened to our podcasts or completed our entrepreneur quiz. They need help and we aim to help them with our award-winning training programs. You will attend our frequent strategy sessions and fun events too. Be quick as we have a team ski trip scheduled!

You need to be able to travel and work evenings and weekends as required, but we will be super flexible during the week in exchange.

Perhaps you have finished your Marketing Degree a few years ago and haven't really found your place in the workforce. You might be from overseas or are local, we don't mind. However, it's important you can show that you have a few years work experience doing something with customers and can stick it out for awhile. Also, think about how you could demonstrate your analytical and detail oriented nature.

Full training is provided and we will invest in you if you invest in us.

How to get hired...

Your measure will be based on your attitude and results. This will be measured in how many people you chat too and introduce to me and our clients satisfaction. Salary will be base plus bonus on meeting goals. We want a self starter that we can give a brief and they improve the process, not need hand holding. Entrepreneurs, artists and creative people welcome!

Next steps...

To see what we are like check our Social Star websiteAndrew Ford's website and Lynn's website for a feel of the people you will work with. Also, check out Social Star University for our methodology.

Other benefits of working for Social Star is that we will build you personal brand in your career including a personal website, LinkedIn, professional photo shoot and more. When you leave in a few years you will be in e-ttractive and in demand!

To apply click here and send me a message of why you want to job, what you think makes you the best candidate and a link to your LinkedIn profile.

Best of luck!!

PS we do cool stuff like this...

Tip 3: Optimise Your Personal Brand on your Business Websites To Get More SEO

Business SEO is very similar to personal SEO, in that you are trying to get the first link in a Google search result. But they can be related as often when you Google someone's name, a business website will appear. To take advantage of this additional boost to your personal SEO from your company we have some tips and tricks to assist.

Leverage Company Website

Let’s begin with how to use a business website to boost your career. If you are working for a company it’s a great idea to leverage their brand for your benefit. To do this you want to be found when someone Googles that company. Obviously, it depends on the size of the business and your current role in it, but the strategy is the same. You want to be recognised for the impact you are making and no one will know unless you tell them.

There are several ways you can effectively do this with a little effort.

  1. Volunteer to write some blogs for the company so your name gets some SEO love. Blogs don't have to be long and complicated, simple is usually the best and avoid company specific terms and acronyms. Start thinking about the questions customers ask you the most and write an easy to follow answer to that one problem.

  2. If you are senior enough, your name, photo (with correct Alt tags) and biography should be in the About section of the company website. Board members, senior staff and anyone public facing should be on your business website so clients can look you up before meeting you. It's great for your personal SEO as it will provide another business link to your name and if your company is large then it should rank highly.

  3. If you can get in front of the press to represent the company that can work wonders for your personal reputation. Volunteer to be the face of a particular project, it could be a high-profile business project a charity or social event. These are awesome for your LinkedIn profile and resume too. Be sure you have permission and media training for this tip.

  4. Get one of your projects or articles published in an industry journal or magazine. Your company gets kudos and you get your name represented by a third party publication, win! These tend to rank highly in SEO as they get a lot of traffic to their website so will give you a great SEO boost.

  5. Enter your company in an awards competition. The barrier to doing this is the amount of paperwork required. If you volunteer to do this, the company will thank you!

Leverage Social Media

  1. Start with your LinkedIn profile and ensure you have your company URL link in your contact information (see below).

2. In the experience part of your profile, list your current roleand ensure the company logo appears. This will only happen if they have a LinkedIn company page. Add a paragraph or two about what the business does and what your role is. Then list your achievements, any projects you are proud of and don’t forget to place visual images (pictures, videos, slideshows) as they tell a thousand words.

If your company doesn't have a company page, then volunteer to build one for them and do our fast start LinkedIn course here

3. Add the company name to all your personal sites that could assist in building your brand. If you would be embarrassed for a referrer to see the site, don’t link it your business! For example, if you are a copywriter then a personal blog would be appropriate to link to the business, but Facebook might not be.

4. If you are a Twitter user post photos and comments related to the business and @yourcomany name and #theeventorconference

There are so many ways to link yourself to the business in websites and social that these are just a few tips to assist you in getting started. If you are interested in learning more about how to apply these to you specifically book in a free 20 minute brand assessment with Social Star.

Regards Andrew

P.S. If you are looking to boost your career or business in 2017, download our “E-ttractive Personal Brand Calculator” to measure how e-ttractive your current brand is and how to improve it.

Idea Generation: Follow your passion, the Tribe Digital case study

I'm an ideas guy, a creator. Way back in 2012 I had several ideas that I was working on since finishing my Masters of Entrepreneurship; one was a beer app called Closest Beer(in the app store now), one was Social Star (my current company) and one was Tribe (owned and run by Jules Lund). 

I met Jules through a mutual friend and what an engaging guy! So respectful of learning from others and a sponge for my personal branding information. I gave him a manuscript for my book (now published 'Creating a Powerful Brand') and on a hunch pitched him, Tribe.

My pitch went a bit like this: "Imagine Tinder for celebrities and brand managers." He was a celebrity and I was the brand manager, a perfect fit. We worked on the idea together for 18 months and it grew and grew. I was full time in Social Star at this stage and didn't have the time or funds to devote myself to Tribe as it was required. 

In late 2014 Jules wanted to take the business further, it was only an idea at this stage, so I exited the business and wished him all the best. Ideas are free, execution is where the value is created and he created the value that Tribe is today.

Friends ask me why I didn't pursue the idea further knowing that it could be a global company. My response is simple. I am more passionate about helping small business owners build their brands and live a more fulfilling life and spend more time with their family than I am about helping famous people make more money. It all comes down to being true to your own values.

Jules is the heart and soul of Tribe, and although, I had the idea first and pitched it to him. He was the man that put his time, money and significant effort into what the business is today. 

I sat on this idea for over a year before pitching it to Jules. My mate, Sacha Mcmonagle-ihasz, and I built out the strategy, played around with concepts, but it never made much ground until Jules became involved. Jules made it happen because he is more passionate about the idea than I.

My advice for entrepreneurs is this. Share your ideas freely. People may try to copy your idea, but most will give it up when presented with a challenge as they are not as passionate about it as you are. Don't do it for the money or success, do it for the people you want to help the most. 

If I didn't share the Tribe idea on a whim all those years ago, it would probably have been gathering dust in my ideas book and someone else would have created the business. Share and collaborate. I would rather see the idea come to life with a guy that I respect and call a friend.

I wish him all the best with the business and know he will make it a massive success.

Follow your values,

Andrew

P.S. If you want to peek inside my ideas book just shoot me a message, I have heaps!

Tip 2 – Increase Your Personal SEO in Google To Boost Your e-ttraction

What is personal SEO?

Personal SEO is where your name appears in a search result for your name. It's what a potential client would see when they are looking for you when they have been referred for your service. E-ttraction is your level of digital attractiveness based on being findable, credible and contactable. 

It’s best to have at least 5 out of 10 results lead to you, but that will take time and we will cover more of that in future blogs. For now, let’s focus on getting you the first link. 

To do that you need to know what is going to be your core site. That’s the one you realistically can get to the top of Google because it has SEO strength and the one that will likely convert a referral to the next step in your sales process.

Have one core site

Have a think about the main site you want your referrals to find? If you are in the job market or running your own business I suggest you focus on LinkedIn. It’s the easiest way to get you to Number 1, with the least effort and lowest cost. 

Appearing as the first link is getting really important now that Siri, Google assistant and others will only read the first name in a search result. So as these artificial intelligent searches become more popular, particularly on mobile, the more vital it is to be at the top.

After working in the social media industry for over a decade, we know that when someone searches on a person's name, 80% of the time, LinkedIn will be the first search result on Google. The reason is that LinkedIn has a huge amount of evergreen content dedicated to individuals. By evergreen, I mean it doesn’t disappear like a Twitter or Facebook newsfeed post, it stays on your profile for Google to crawl and prospects to see. 

Use LinkedIn better

One site that outranks LinkedIn is Wikipedia. This site is designed for celebrities or people ‘of note’ so although we have created them for clients, you have to back up all factual statements with public articles from reputable sources. If you have many online news articles about yourself it is possible. This will be beyond most people so a personal website, one that is dedicated to your name, can be a good solution as it will achieve number one placement. e.g. www.yourname.com.au

If you have a weak LinkedIn profile then other sites such as Facebook, news articles or a website you are featured on may show up first. The issues with these options are they are not the best way to move a prospect forward to contacting you for a job or new business. Another issue is you are not able to control the information so they may not always be positive for your brand. They can be useful for creating first-page domination, but getting the first link is the most critical.

Therefore, for most people, the best chance of getting the first link in Google is going to be LinkedIn. This is great news as many people are already on this platform, yet most people really are not using it properly to convert referrals. 

Fear not! We will cover how to use LinkedIn in more detail in upcoming blogs or you can check out our free eBook on LinkedIn here

What’s your name?

One item we need to mention regarding SEO is that it all depends on the search term. If your name is the term we want to appear for, it is critical that you spell your name the same way every time. That means not mixing up nicknames (such as Andrew and Andy), last names remaining consistent and not using stage names on LinkedIn. The name people will use to refer you to others needs to be the name that Google is looking for in LinkedIn. 

For example, you are known as “Andy Ford”, or “Fordy”, and on LinkedIn, your name is Andrew Ford, that isn’t a direct match. Similar, but not the same. Try both searches and see the difference!

Name images

The final tip for your personal SEO is to name your images. When someone googles your name, it generally will have an image bar in the results with photos, so you can find that specific person. Google is smart, they know you are looking for a person and sometimes you need to see their face to recognise them. 

To make it easier for Google to find you, name any images you use online with your name, business name and product name to increase SEO on your photos. (e.g. "Andrew Ford, Social Star, e-ttraction marketing or personal branding" depending on the image.) In SEO’s language, it’s called optimising your Alt and Title tags, which you can read more about here.

I hope these tips give you a starting point for your personal SEO work. There is a lot to learn! If you would like to know more or need some assistance in how to remove negative articles and how to beat famous people who share your name contact our team here

Regards,

Andrew Ford

P.S. Why not take advantage of our free brand review by clicking below.

Tip 1 - How To Be Found On Google for your name: Get more referrals

The importance of Google

Most people realise the importance of Google when applying for jobs or getting clients for their business, but they don’t know how to manage it for their benefit. In this blog, we will show you a simple and effective way of getting you on top of Google.

We already know that a lot of the best jobs and clients can’t be searched or found online, they will have to find you, or in most case, will be referred to you if you have a great network.

Start with a strong personal brand so that you can be found online and e-ttract these opportunities via a referral. Other people need to recommend you and when they do, you need to be easily found in Google, otherwise, you will lose the opportunity. If you missed the first blog on this topic please check it out here.

Do great work

Before we give you the Google tips, it’s important to realise that you will only be recommended if you do great work. You need to delight whomever you serve or work for, otherwise, they will not talk about you with enthusiasm. Without providing quality work as the basis for your referral, the personal branding effort will be wasted. So ensure you get this right first.

A great way to measure your referral readiness is to ask the ‘Ultimate Question’. This one survey question called the Net Promoter Score trumps all others according to the creator Fred Reichheld, who wrote a whole book on the topic!

You can read a review of this book here, but to make it easy for you to adopt this method into your personal marketing, begin asking your work colleagues or clients this question:

‘Out of 10, how likely would you be to recommend me to your friend or client?’.

If you score between 0-6, you get a negative point, 7-8 is neutral and 9-10 is a positive point.

Add them all together and you have an easily measurable score on how others perceive your work. This is a very short summary of a complex system, so check their website if you are interested in learning more.

Three Google searches

Most people don't realise that there are three ways clients can find you:

  1. Your name

  2. Your business name, and

  3. Your product name.

It's important you can be found for all three and it applies equally to job seekers and business people. When was the last time you did these three searches? Do you even know what your product search terms are? To help understand what we mean, let’s use an example.

Imagine Lisa is wanting to boost her career and be found for the perfect next role at a new company. She is a digital designer and is really passionate about merging the technology and design functions at her work as it speeds up development time and increases client satisfaction. Her current company isn’t keen to change so she wants to find a company that is adaptable to her ideas and also meets her package requirements. She has tried looking for a role on SEEK but they seem to be generic design roles.

At the same time, there is a smaller digital design business, called Milk Design, that is looking for new talent. They want passionate people with new ideas to help form their growing business. They can’t pay as much as the big guys but offer many other benefits. They stopped advertising on SEEK as it was too much work to process the hundreds of applications they received.

The CEO of the design agency, John, asks his employees and business friends to keep a look-out for fresh talented people that might make a move to his agency for creative freedom. One of John’s friends used to go to uni with Lisa and know’s she is looking for the next step. He refers Lisa and John checks out her LinkedIn profile, Instagram and Pinterest board of previous designs. He can tell she has the talent, but isn’t sure if she will move, so he reaches out on Facebook messenger to have a chat.

As you can see from this example, a referral is the most efficient way for companies to reach out and get quality talent. But what about in business?

Imagine that Lisa is now working with John at Milk Design and they want to grow the business. Their new work can come from three main areas. Firstly, the personal networks of Lisa and John. The people who know them and trust their work can refer them to others. The referral would likely be for their name, not the business name because that’s how they know them. We know the most popular search for a person’s name is LinkedIn so that would be the entry to the sales process. This is generally where most smaller businesses get their work.

The second referral is via the company name. This is when the business network, such as clients, partners and suppliers, refer you to others. When they refer you by the company name, your business website will likely come up first.

The final way clients can find you is via an unknown search on Google. That means they don’t have a referral and will search for your service. Getting found for a generic service, in this case, ‘design services’ in a large city is challenging. You can purchase Google AdWords to be the top of the page, but it is expensive and it is difficult to know the exact search terms to choose. Plus the click through rate for ads or unknown searches is only 1%. Much less than the 50% click through rate from a referral. The solution to this problem is having a uniquely defined niche, but more on that later.

It’s important that you can be found for all three searches so over the next three blogs we will provide details on how to maximise each one. 

P.S. If you are looking to boost your career or business in 2017, download our

“E-ttractive Personal Brand Calculator” to measure how e-ttractive your current brand is and how to improve it.

P.P.S if you missed Blog 1 you can see it here.