Below is an email I sent to Energy Australia after having a poor experience getting my electricity connected. I am testing the power of social media to get issues fixed. Will it make a difference? We shall see!
Thank you for responding to my tweet. I must say your company's customer service is possibly the worst I have experienced - ever. I called a week before I moved into my new place in Fitzroy and you said all would be well. It wasn't.
It's normally exciting moving into a new place. But moving into my place in the dark, no hot water and cold took the edge off the fun.
Aparently the 'excellence in customer service' you espouse on your hold messages doesn't apply to weekends. Your closed. Citypower was open and said you haven't sent them the order. Oops oh well your off having a fun weekend in front of your TV and heater.
If you have kids do you realise what it is like trying to care for them, in the dark, no fridge or food, hot water with boxes and furniture everywhere? I'm surprised we haven't had an injury in the dark.
Monday comes and your promise this time it will work. Not by the time I get home in the dark. Out for dinner again as my food spoils some more. No chance to shower again.
This time you REALLY promise by midnight - I wait up even though I have to be up early. It's really frustrating trying not to check the switch every 10 minutes. The disappointment grows every time. Hopes crushed. No power.
Up at 6am to have a cold shower, it's Melbourne and 6 degrees. I try to save my phone battery for my 7am presentstion to clients and hope I don't cut myself shaving in the dark. I can't iron a shirt but do my best to look ok.
Jarrad, you know what the worst part is? Not the endless hours on the phone, distraction from my business, cost of food, being cold, kids frustrated. The worst part is all the joy of moving into my new house was lost when my partner spent her first night crying herself to sleep over the frustration of your incompetence.
Perhaps you could sent the right order to connect today. That is your only part in the process it's amazing you can't connect power."
Has anyone had a great experience with an energy retailer? I would be keen on your thoughts and what an average consumer with no real power can do to get support for what is an essential service. Advice and stories welcome!
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